HoiiiBits Support
Need help with HoiiiBits: Habits? You’re in the right place. For the fastest help, email us and include a quick screenshot (if relevant).
- Device model + OS version (e.g., iPhone 15 / iOS 17.3, Pixel 8 / Android 14)
- HoiiiBits app version (Settings → About)
- A short description of what you expected vs. what happened
- If it’s a purchase/unlock issue: include your store receipt screenshot (with order ID)
Tip: If you can’t find it, a simple screenshot of the screen you’re stuck on is enough.
Quick Help
🔓 Progress Screen is locked after I paid (one-time unlock)
If you purchased the one-time unlock but the Progress screen still appears locked, try these steps:
- Restore purchase (recommended first). Look for Restore Purchase on the paywall / Progress unlock screen.
- Confirm you are signed into the same Apple ID / Google account used to purchase.
- Close the app completely and reopen it (or restart your device).
- Check network connection (Wi-Fi / cellular) and try again.
Note: Billing is processed by Apple App Store / Google Play. If a charge looks incorrect, store refund policies apply.
🆓 I’m on the free trial — what happens after it ends?
HoiiiBits includes a free trial period (1 month) so you can experience advanced analytics and weekly AI recap. After the trial, you can choose to unlock the Progress features (one-time purchase).
Your habits and logs remain available. Only the advanced Progress analytics/recap section is restricted until unlocked.
🔔 Notifications / reminders aren’t showing
- Make sure notifications are enabled for HoiiiBits in your device settings.
- Check Focus / Do Not Disturb / Sleep modes (they can silence alerts).
- Android: allow background activity and disable battery optimization for HoiiiBits if reminders are delayed.
- Confirm your device time zone is correct (especially after travel).
If you tell us your device model + OS, we can provide device-specific steps.
☁️ Will my data sync across devices?
Sync is available when you sign in. Your habit setup and progress can be saved to the cloud so you can restore it even if you reinstall the app or switch devices.
If you’re not signed in, your data may be stored locally on that device only.
🧾 I deleted the app — why is my data still there after reinstall?
If you created an account, your progress may be stored securely in the cloud to support recovery and cross-device sync. Deleting the app removes it from your device, but it does not automatically delete your account.
If you want your account and cloud data deleted, use Delete Account in the app (Settings → Account.)This will delete all the data in the cloud and your account entirely. Please note that once deleted, the action can not be undone. If you reinstall the app after deleting the account, all the previous data are not recoverable. You will just need to start afresh.
In-app Guides (Icons & Stats)
We keep the detailed explanations of icons and progress stats inside the app so you always have them right where you need them.
- Icon Glossary: explains what each icon means and how to use it.
- Understanding Your Stats: explains streaks, completion, and progress calculations.
If anything looks confusing or inconsistent, email us a screenshot and we’ll clarify (and improve the UI).
Basic Troubleshooting
- Update HoiiiBits to the latest version.
- Restart your phone.
- Sign out and sign back in (if you use sync).
- Toggle notifications off/on in device settings, then re-open the app.
- If a specific habit/reminder is misbehaving, delete and recreate that one item (quickest reset).
Contact
Support: support@hoiiibits.com
Please include your device model, OS version, app version, and screenshots if possible.
Suggested email subjects:
Unlock / Restore Purchase
Account / Sync
Notifications
Bug Report
Feature Request
